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Challenger SRT Hellcat
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Discussion Starter · #1 ·
It's been a strange ride made even stranger by a dealership who kept their 5 1/2 month commitment to get me a Hellcat at MSRP but were about as verbal as Harpo Marx. At one point they didn't respond at all to me for 7 weeks. More than once I was about to call 'em and cuss 'em out but for some reason hung in there. At least half the time I've waited I never even thought I was going to get one...actually still don't have it but at least it's ready to pick up now.

I'll post more pics when I have them. Meanwhile, here's my favorite spud:

Land vehicle Vehicle Car Motor vehicle Hood
 

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Charger SRT Hellcat
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Nice car!
 

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Discussion Starter · #8 ·
they're already telling me that there will be a survey coming and if there is any reason I can't rate them as a 10 on everything, then let them know and they'll make it right. cripes. kinda late for that. why don't dealers say that up front? well you know why. either they can't or they won't. right up until today I would not have been completely surprised if they told me they sold the car to someone else. sucks to feel that way.

anyway, I figure I did enough agonizing over it and I'll just chill as best I can and enjoy it. it isn't the first time I wanted to do something to a dealer that'd get me locked up and the way things go, I suppose it probably won't be the last. for now at least, it's time to stop singin' 'I can't get no...satisfaction.'
 

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Challenger SRT Hellcat
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they're already telling me that there will be a survey coming and if there is any reason I can't rate them as a 10 on everything, then let them know and they'll make it right. cripes. kinda late for that. why don't dealers say that up front? well you know why. either they can't or they won't. right up until today I would not have been completely surprised if they told me they sold the car to someone else. sucks to feel that way.

anyway, I figure I did enough agonizing over it and I'll just chill as best I can and enjoy it. it isn't the first time I wanted to do something to a dealer that'd get me locked up and the way things go, I suppose it probably won't be the last. for now at least, it's time to stop singin' 'I can't get no...satisfaction.'
If you've got the Cat in hand ding em for the lack of communication and reassurance. It might not change anything but you never know, they might listen for the next poor person.
 

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Discussion Starter · #13 ·
If you've got the Cat in hand ding em for the lack of communication and reassurance. It might not change anything but you never know, they might listen for the next poor person.
at the moment I just want to enjoy the ether as it's called even as far as specifying which dealer I got it from and who the three are that I directly dealt with...at least the times that they did interact. I'm going to fly up there and drive it back. I'm actually happy about this car now and I've spent a bunch of time feeling bitter lately so for now i'll just choose to move on and not kick up any more dust, at the same time that I do let others know what I actually experienced with them.

they're really small and I didn't ask if they have anything else in the pipeline but I will to see if there's a likelihood of being able to hook somebody else up on a '15 if it's available. IMO I'd guess they're good for a MY2016 at MSRP and even though that's a ways into the future yet, I think it's worth somebody looking into to try to re-use those dealers that in this super stressful and crazy first year still did deliver on an MSRP promise at the end of the day.

they didn't seem deliberately abusive, more like neglectful but just 2 weeks ago when they hadn't accepted my plan to do the sale and I directly said that and asked what their plan was, they still remained silent. they couldn't have misunderstood such a clear question. why they still gave me the silent routine even at that point after the car had been built I really don't know. maybe they have problems keeping their act together...one more thing for any forum member to keep in mind if you're going to see if they have anything worth looking into. I'd suggest having another order as a backup to maybe give you a little emotional support with that, because otherwise, it's hard not to let it get to you as the days and weeks drag on. so if you choose to get involved with them, remember what you're getting into.
 

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Challenger SRT Hellcat
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at the moment I just want to enjoy the ether as it's called even as far as specifying which dealer I got it from and who the three are that I directly dealt with...at least the times that they did interact. I'm going to fly up there and drive it back. I'm actually happy about this car now and I've spent a bunch of time feeling bitter lately so for now i'll just choose to move on and not kick up any more dust, at the same time that I do let others know what I actually experienced with them.

they're really small and I didn't ask if they have anything else in the pipeline but I will to see if there's a likelihood of being able to hook somebody else up on a '15 if it's available. IMO I'd guess they're good for a MY2016 at MSRP and even though that's a ways into the future yet, I think it's worth somebody looking into to try to re-use those dealers that in this super stressful and crazy first year still did deliver on an MSRP promise at the end of the day.

they didn't seem deliberately abusive, more like neglectful but just 2 weeks ago when they hadn't accepted my plan to do the sale and I directly said that and asked what their plan was, they still remained silent. they couldn't have misunderstood such a clear question. why they still gave me the silent routine even at that point after the car had been built I really don't know. maybe they have problems keeping their act together...one more thing for any forum member to keep in mind if you're going to see if they have anything worth looking into. I'd suggest having another order as a backup to maybe give you a little emotional support with that, because otherwise, it's hard not to let it get to you as the days and weeks drag on. so if you choose to get involved with them, remember what you're getting into.
Copy and paste. This is how you should respond. Obviously you do not feel their neglect was malicious, yet it was a negative vibe. It's up to you but i wouldn't feel like I was being negative by informing them of this.
After you had the keys in hand. ..
 

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Where you get it at in Idaho?

I had my dealer give me the same story about the survey and only giving them 10's. Apparently its a big deal lol. My only complaint was the finance guy trying to pull some BS on me..
 

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Congratulations Redkey!!! That's a great looking spud, err, I mean Hellcat!! ;)

My salesman was the same way with asking about giving them 10's on the survey. He was as nice as he could be and communicated well, so I'd be happy to give him 10's even if I wouldn't give the dealership 10's overall. He acted like if they didn't get 10's it would cause the GM a big headache. It's odd to see them so worried about flack from FCA when FCA is the one screwing the pooch more than most dealers, at least IMHO.
 

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Discussion Starter · #17 ·
Congratulations Redkey!!! That's a great looking spud, err, I mean Hellcat!! ;)

My salesman was the same way with asking about giving them 10's on the survey. He was as nice as he could be and communicated well, so I'd be happy to give him 10's even if I wouldn't give the dealership 10's overall. He acted like if they didn't get 10's it would cause the GM a big headache. It's odd to see them so worried about flack from FCA when FCA is the one screwing the pooch more than most dealers, at least IMHO.
I was freakin' miserable a bunch of the time. like I say, it was weird because I still can't figure out how acting that way could have benefitted them as a manipulation unless they were going to raise the price. I think they may just have thought I was going to drive them nuts with hell-raising phone calls...but on my end, IT SUCKED!...until now!!! :)
 

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I picked up my hellcat 200 miles away from my home. The dealer also told me to give them all tens on the survey. I didn't take the survey because I payed $5,000 over.
 
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