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Hello, my touchscreen has delaminated down 50% of the entire surface area on my 2017 Scat with 32K miles. Per the posted write up on how to replace the screen I was trying to move forward and order a screen and do it myself. No surprise, I have been unable to locate a screen to order. Long story short is that the screens are on back order so I am stuck if it stops functioning. Would love for Dodge to replace it. When it's stated to call Dodge are we talking about Dodge Customer Service at 1 (800) 423-6343 or is there some other specific group? Should I just say my 8.4 inch Uconnect touch screen is 50% delaminated and hope that they can help or is there some specific strategy I should be using? On occasion, the entire screen will go blank and stop working until the car is turned off and back on. Have also had the entire screen go off and your left with a deafening buzzing noise at a very high volume that can't be turned off and will continue until the car is off and sits for a few minutes. These "bugs" were happening before the delamination started and while still under warranty but they were and still are very infrequent. Any comments are appreciated.
 

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Just got off the phone with Uconnect via Dodge Customer service. So my 8.4" touchscreen is 40% delaminated. It's a 2017 Scat with 33K miles that was purchased with 2000 miles. The agent said that since the car was pre owned that she could not refer me directly to a dealership for any repairs. She did say that if I had the repairs done and submitted my receipts that they would reimburse me a percentage of the bill. OK fine. I asked what the percentage might be for my case? She did not know - not her area. OK, can you call Reimbursements and give me an idea? So she called while I was put on hold. The answer was that reimbursement is on a case by case basis and they cannot give me an estimate of the amount they would cover. Well, can I speak with Reimbursements? No you cannot. Well you have not given my any direction or useful information on a path forward. What other recourse do I have to get an estimate? You would have to leave your phone # and a supervisor can call you the following business day (OK I'm traveling tomorrow, so I'll have to call back again next week and start again - I do have a case #). If they would simply give me an estimate based on the detailed information I provided that would be fine. 50% would be fine. Instead a vague promise to repay an unknown percentage when they know the dealer bill is going to be just north of $2000 to replace the head. It's not like it's the first call - multiple thousands of these units are going bad. This should be a recall and depending on how it malfunctions it is a potential safety issue as well. If someone backs over a neighbor's child because the back up camera has malfunctioned due to a known systemic issue with no recall then will there be a lawsuit to settle? Yes of course. Very frustrating to not be able to obtain any useful information.
 

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Just got off the phone with Uconnect via Dodge Customer service. So my 8.4" touchscreen is 40% delaminated. It's a 2017 Scat with 33K miles that was purchased with 2000 miles. The agent said that since the car was pre owned that she could not refer me directly to a dealership for any repairs. She did say that if I had the repairs done and submitted my receipts that they would reimburse me a percentage of the bill. OK fine. I asked what the percentage might be for my case? She did not know - not her area. OK, can you call Reimbursements and give me an idea? So she called while I was put on hold. The answer was that reimbursement is on a case by case basis and they cannot give me an estimate of the amount they would cover. Well, can I speak with Reimbursements? No you cannot. Well you have not given my any direction or useful information on a path forward. What other recourse do I have to get an estimate? You would have to leave your phone # and a supervisor can call you the following business day (OK I'm traveling tomorrow, so I'll have to call back again next week and start again - I do have a case #). If they would simply give me an estimate based on the detailed information I provided that would be fine. 50% would be fine. Instead a vague promise to repay an unknown percentage when they know the dealer bill is going to be just north of $2000 to replace the head. It's not like it's the first call - multiple thousands of these units are going bad. This should be a recall and depending on how it malfunctions it is a potential safety issue as well. If someone backs over a neighbor's child because the back up camera has malfunctioned due to a known systemic issue with no recall then will there be a lawsuit to settle? Yes of course. Very frustrating to not be able to obtain any useful information.
Latest info from FCA customer care is that they will cover 0% of any repairs for a delaminated touchscreen that is out of warranty even with the 33K miles. They don't have any recall information (and I don't expect there will be one). So the official word is that you are on your own to have the head replaced or locate a screen to do it yourself if you are lucky enough to find one.
 

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Yes, it's very frustrating when I can't find the replacement parts either. That's not a Dodge problem but a Covid problem. The 2K to replace the whole head doesn't mean much to me but it's the principle of not doing a recall. I was going to order a Hellcat but if they won't recall a known issue like this then what type of support can I expect when I shell out 85K for a Hellcat. Yea, I know all cars have problems but when they make a change in the technology and don't support it when it flops then it leaves a bad taste in your mouth. GM has committed 1.8 billion to replace defective batteries in the Bolt. Sad that LG made both the batteries that catch on fire and these touchscreens. Oh well.
 

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Got my delaminated screen replaced today. Mine was a 2017 Scat with 33K and was told by Customer care that I was on my own. Went to Lake Keowee Dodge in Seneca SC last week. They looked and said you need a new touch screen - your out of warranty. Do you want us to order the part? Quoted me $950 plus tax for the part ($200 deposit) and 2 hours to install. I said yes, please order the part. They had the new head in 2 days. Took about an hour to install and program and that's what they charged me for labor wise. So with taxes and an environmental fee it took the total to $1174. Actually felt good about that. I have seen some higher prices for the entire UConnect Touchscreen replacement in searching online. They also mentioned that if they break a retainer clip or damage the dash insert that is removed that the part costs $1200!! They claimed their tech had snapped off one retainer clip that required a new insert to be ordered but has since perfected the removal technique and has done over a hundred without breaking anything. As info, the E bay screen replacement seller contacted me over the weekend and said his latest shipment was due today. That link is listed earlier in this thread. That's $650 for the screen only which is all that's really required. The screens were back ordered and I finally just ran out of patience and threw in the towel and went with the dealer. If you need a screen to DIY try him ASAP or it will take another month or so to get his shipment of 50 delivered. Good luck with this irritating issue.
 

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Anyone know if there is a TSB on this issue???? Starting on my 17' as well...damn
When I had mine replaced a month ago I told the service rep that there should be a TSB on the issue since the failure rate is through the roof. His comment was that there was not and will not be a TSB on this issue. I had checked prior with Dodge customer care and got conflicting stories but there was no mention of TSB with the final decision being I was on my own. Car had 33K but was out of warranty. One rep got a little snooty when I mentioned that I purchased the car with 2K miles "oh, your not even the original owner". It's worth a 10 minute call to see if anything has changed on the TSB status. My experience has been that the dealer is the last to know. Good luck and yea it's a PITA.
 

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I just purchased an extended molar max care warranty for this very reason. I don’t drive my car much and stored in a climate controlled garage but still feared this problem happening
Mine was garaged and anytime it was parked outside had a form fitting solar shield covering the windshield and the remaining windows have a very dark tint. I'm sure heat could play some role but obviously the design is completely flawed. They should all be returned back to the vendor by Stellantis. Guess they don't have an alternative vendor to meet the volume they require for new models.
 

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I took it to the dealership on the 3rd, and ended up having to pay $915 to get a new head unit on order...
That's a fair price. Mine was $950 but they only charged me for the 1 hour of labor instead of the book labor of 2 hours. They have done hundreds of these at the dealership I visited and said they were certain there would be no recall. If you can get by with the actual labor time as the charge you will be getting a good deal. If you snap a trim piece clip doing something yourself it will cost you a fortune to replace it. Have a buddy that runs an upholstery and trim shop. Large sign when you walk in that says they are not responsible for any plastic trim piece breakage if the car is older than five years. Only makes sense. The dealer is taking this on since it's a "Dodge" problem to start with.
 

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Are you guys with the screen issues parked outside in the sun a lot? Does this happen to garage kept cars?

Wondering if it's a heat issue.
Some say it is. My 2017 Scat was purchased used with 3K miles back in 2018 or early 19. It has super dark tint, is always garaged, and has a custom fitted sun visor for any time spent outside longer than twenty minutes. The design of the unit is defective and the number that have been replaced has got to be staggering. At the dealership that corrected mine they have trained one person to do the swap. They mentioned doing hundreds and that was exactly one year ago. They may be over a 1000 at this point - the customer will never find that number. I did know the manufacturer of the defective units but I have forgotten. Seems like Panasonic or Motorola but I could be wrong. Very strange to me that Stellantis would not force the supplier to make good on the part.
 
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