My wife's 17' SXT just had this replaced yesterday. Her car has 40k miles and the warranty was way past its date. I called dodge and was directed to a Uconnect case manager and opened a case. They are aware of the issue and told me to take it to the dealership for an "official diagnosis". The service tech took pictures and sent it to the case manager at Uconnect. A few days later I received a call that a new radio had been ordered and a week after that (last Friday) it arrived at the dealership. It was installed yesterday and there was no out of pocket expense.
Wish I had same luck. I just went through same steps, & Corp said no. I'm 38k. They said sorry....but we will offer you free oil changes!
Any suggestions or steps that you did, to get the favorable outcome?
My wife's 17' SXT just had this replaced yesterday. Her car has 40k miles and the warranty was way past its date. I called dodge and was directed to a Uconnect case manager and opened a case. They are aware of the issue and told me to take it to the dealership for an "official diagnosis". The service tech took pictures and sent it to the case manager at Uconnect. A few days later I received a call that a new radio had been ordered and a week after that (last Friday) it arrived at the dealership. It was installed yesterday and there was no out of pocket expense.
I just went through same steps as you described. I'm 38k. They told me no help, but they offered me free oil changes.
Are there any steps not noted, suggestions to change my outcome vs yours?
Thanks for any help!
My wife's 17' SXT just had this replaced yesterday. Her car has 40k miles and the warranty was way past its date. I called dodge and was directed to a Uconnect case manager and opened a case. They are aware of the issue and told me to take it to the dealership for an "official diagnosis". The service tech took pictures and sent it to the case manager at Uconnect. A few days later I received a call that a new radio had been ordered and a week after that (last Friday) it arrived at the dealership. It was installed yesterday and there was no out of pocket expense.
I just went through same steps as you described. I'm 38k. They told me no help, but they offered me free oil changes.
Are there any steps not noted, suggestions to change my outcome vs yours?
Thanks for any help
