[MrWorldwide]

Hey everyone,

New member here. I’ve been having an issue with the Uconnect infotainment system on my ‘21 Redeye Widebody: while I was driving the screen went blank, turned off and then the system restarted. Then it kept doing it, and it still keeps doing it. It even does it when the car is off, every 1 to 5 minutes, which makes me worried that if I leave the car off for more than one night, I’ll find it with a depleted battery… I’ve already tried disconnecting the battery to have the car reset, but that didn’t help. Has anyone had a similar issue? Anyone heard of a fix? Thanks

 

[Blickie]

Couple of things to try:

Ignition in the Run position, engine off, go into the Radio Menu and do a Factory Reset. Button Off & wait 60 seconds. Button in Run position, engine off again, do the Factory Reset again. Button Off. See if this fixes the issue.

If not, pull Fuse F37 (Radio Fuse) from the Fuse Panel next to the battery. Wait 60 seconds and plug back in. Make sure it's Fuse F37 Socket the fuse goes in when plugging back in.

 

[Paladin06]

I and others have been having issues with our 2021 Durango's. The dealership told me there is a software update in the works.

Try a soft reset. Put the car in the run mode with the engine not running. Let the system boot up. Hold in the volume and the tuning buttons until the screen goes black. Release both buttons and let it reboot and see what you get. Good luck.

 

[MrWorldwide]

Couple of things to try:

Ignition in the Run position, engine off, go into the Radio Menu and do a Factory Reset. Button Off & wait 60 seconds. Button in Run position, engine off again, do the Factory Reset again. Button Off. See if this fixes the issue.

If not, pull Fuse F37 (Radio Fuse) from the Fuse Panel next to the battery. Wait 60 seconds and plug back in. Make sure it's Fuse F37 Socket the fuse goes in when plugging back in.

Thanks for the input. I tried the factory reset but it seems like it won’t let me do that(?).. the menu disappears the moment I press.

I tried checking the fuse box, but the diagram under the lid shows that F37 is the Engine Controller Fuse… am I looking at the wrong fuse panel?

 

[MrWorldwide]

I and others have been having issues with our 2021 Durango's. The dealership told me there is a software update in the works.

Try a soft reset. Put the car in the run mode with the engine not running. Let the system boot up. Hold in the volume and the tuning buttons until the screen goes black. Release both buttons and let it reboot and see what you get. Good luck.

Tried that a couple of times. I’m not sure if it’s actually doing a soft reset or if the infotainment just shuts off on its own before I get to press the buttons for enough seconds. Either way, problem persists. Thanks for your input though!

 

[MrWorldwide]

Couple of things to try:

Ignition in the Run position, engine off, go into the Radio Menu and do a Factory Reset. Button Off & wait 60 seconds. Button in Run position, engine off again, do the Factory Reset again. Button Off. See if this fixes the issue.

If not, pull Fuse F37 (Radio Fuse) from the Fuse Panel next to the battery. Wait 60 seconds and plug back in. Make sure it's Fuse F37 Socket the fuse goes in when plugging back in.

Nvm, I was looking at the wrong one. I’ll update you!

 

[Blickie]

Thanks for the input. I tried the factory reset but it seems like it won’t let me do that(?).. the menu disappears the moment I press.

I tried checking the fuse box, but the diagram under the lid shows that F37 is the Engine Controller Fuse… am I looking at the wrong fuse panel?

Look for Radio Fuse...

 

[MrWorldwide]

Look for Radio Fuse...

Yup my bad I was looking at the wrong one.
Tried pulling the Radio Fuse for a good minute or two but unfortunately did not work. I’ll have to see with my dealership for a possible replacement

 

[BLUE TANG]

Disconnect the battery and leave disconnected overnight. see if that helps if not go to drive.uconnect.com and see if there is an update for your radio. there are instructions on the website on how to update.

 

[MrWorldwide]

Disconnect the battery and leave disconnected overnight. see if that helps if not go to drive.uconnect.com and see if there is an update for your radio. there are instructions on the website on how to update.

Already tried both of those, software is up to date and I've already tried disconnecting the battery overnight as well. I might just have to bring it in and have the dealer take a look. Probably a new Uconnect unit but we'll see

 

[Joe308]

Has any found a resolution to the u connect 8.4 reboot loop? I had my 17 HC in to dealer today for an update from original 14.9 to 16.12 to fix some Bluetooth issues and the unit now loops in reboot. They're saying I may need a new head unit if it doesn't settle down but I'm thinking the update might not have completed successfully. They did the fuse 37 pull but no help. I didn't do hard reset yet. There is an extended Mopar warranty on my car but still don't want the dash pulled apart and a refirbed unit installed if we can avoid it. Dealer also found something about Sirius travel services needing to be disabled and leaving the car running exposed to sky for 30 minutes but that solution seems like a stretch. Thanks for any info.

 

[MrWorldwide]

Has any found a resolution to the u connect 8.4 reboot loop? I had my 17 HC in to dealer today for an update from original 14.9 to 16.12 to fix some Bluetooth issues and the unit now loops in reboot. They're saying I may need a new head unit if it doesn't settle down but I'm thinking the update might not have completed successfully. They did the fuse 37 pull but no help. I didn't do hard reset yet. There is an extended Mopar warranty on my car but still don't want the dash pulled apart and a refirbed unit installed if we can avoid it. Dealer also found something about Sirius travel services needing to be disabled and leaving the car running exposed to sky for 30 minutes but that solution seems like a stretch. Thanks for any info.

We gave up on my case and just ended up replacing the unit. The dealership was kind enough to take it out of one of their new cars and put it in mine, to avoid waiting months for a new replacement. I tried all of the “fixed” that I found and they attempted a couple things, but instead of keeping the car in the shop for days they just replace the unit in a couple minutes.

 

[Joe308]

I've tried just about everything, pulled amp radio and usb hub fuses let car sit overnight, etc and still no luck. It appears to be in some kind of a subscription update loop but won't stay on long enough to allow me to do anything. The NAV map screen tries to load but never does so I can't try the navigate trick to stop the reboots and the factory reset option is missing from the dealer mode menu. Not sure if there was a procedure problem, bad instructions from Dodge or an incompatibility the software cannot deal with but it's shot at this point. I'd love to get my hands on the 16.12 zip file and try to load it myself but the uconnect site tells me my software is up to date and I can't find it published anywhere. Dealer ordered a replacement radio which will be a refirb, not thrilled about that but fingers crossed it's a good one. Supposedly it will have the latest software on it already, hopefully it won't be missing the air intake temp gauge that some owners have reported.

 

[Blickie]

I've tried just about everything, pulled amp radio and usb hub fuses let car sit overnight, etc and still no luck. It appears to be in some kind of a subscription update loop but won't stay on long enough to allow me to do anything. The NAV map screen tries to load but never does so I can't try the navigate trick to stop the reboots and the factory reset option is missing from the dealer mode menu. Not sure if there was a procedure problem, bad instructions from Dodge or an incompatibility the software cannot deal with but it's shot at this point. I'd love to get my hands on the 16.12 zip file and try to load it myself but the uconnect site tells me my software is up to date and I can't find it published anywhere. Dealer ordered a replacement radio which will be a refirb, not thrilled about that but fingers crossed it's a good one. Supposedly it will have the latest software on it already, hopefully it won't be missing the air intake temp gauge that some owners have reported.

If you can get the radio settings menu with the button in the Run Position, try a Factory Reset. If successful, cycle the button to Off & then Run again & do a 2nd Factory Reset...

 

[Joe308]

Not seeing factory reset. Are you referring to settings gear menu or dealer mode menu? I tried reset personal settings but it didn't do full reset, just reverted changes I had made like EQ settings etc while station presets remained. I found a link to a 16.8 download on a Jeep owner's site but need the 16.12 the tsb was reccomending. If anyone knows a site please post. Hard to believe this is truly irreversible, I'm sure when my core is sent back after dealer replaces it the radio the factory will do a reset on it. Thanks again for any info.

 

[Blickie]

Not seeing factory reset. Are you referring to settings gear menu or dealer mode menu? I tried reset personal settings but it didn't do full reset, just reverted changes I had made like EQ settings etc while station presets remained. I found a link to a 16.8 download on a Jeep owner's site but need the 16.12 the tsb was reccomending. If anyone knows a site please post. Hard to believe this is truly irreversible, I'm sure when my core is sent back after dealer replaces it the radio the factory will do a reset on it. Thanks again for any info.

Should be on the Settings Menu. Make sure to scroll down the list.

At some point, you'll want to get it to the dealer.