This is partly meant to be serious and funny. Its a basic one.. I dont have time to do the research for a full blown one... But I would hope the FCA does.\n\nCustomer Journey Maps are used by all big organisations that care about their customer interaction and touch points. I thought it would interesting to do one for the VON holder.\n\nTo other VON holders.. let me know if I am off base. This is based on my experience.