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VON Holder Customer Journey Map

1777 Views 14 Replies 9 Participants Last post by  TIGwelder
This is partly meant to be serious and funny. Its a basic one.. I dont have time to do the research for a full blown one... But I would hope the FCA does.

Customer Journey Maps are used by all big organisations that care about their customer interaction and touch points. I thought it would interesting to do one for the VON holder.

To other VON holders.. let me know if I am off base. This is based on my experience.

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Very true. Where is the FCA person on here to see what customers go through?
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