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VON Holder Customer Journey Map

1769 Views 14 Replies 9 Participants Last post by  TIGwelder
This is partly meant to be serious and funny. Its a basic one.. I dont have time to do the research for a full blown one... But I would hope the FCA does.

Customer Journey Maps are used by all big organisations that care about their customer interaction and touch points. I thought it would interesting to do one for the VON holder.

To other VON holders.. let me know if I am off base. This is based on my experience.

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I think the forum members who have Cats, should pitch in for a huge Billboard with the the flow chart, that is above. With Tig's avatar in the background and put it up across the street from Tim K's building. I say "F" the emails, and get proactive. I think we should band together for the greater good. In the words of John Belushi, in Animal House, "was it over when the Germans bombed Pear Harbor, HELL NO! Now quick somebody get a Lincoln and turned it into a giant cake that says, "eat me," and lets go
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