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VON Holder Customer Journey Map

1766 Views 14 Replies 9 Participants Last post by  TIGwelder
This is partly meant to be serious and funny. Its a basic one.. I dont have time to do the research for a full blown one... But I would hope the FCA does.

Customer Journey Maps are used by all big organisations that care about their customer interaction and touch points. I thought it would interesting to do one for the VON holder.

To other VON holders.. let me know if I am off base. This is based on my experience.

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It's worst then waiting in line for a ticket to the big show and hoping you're not number 5001 at a venue fitting 5000.
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