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VON Holder Customer Journey Map

1765 Views 14 Replies 9 Participants Last post by  TIGwelder
This is partly meant to be serious and funny. Its a basic one.. I dont have time to do the research for a full blown one... But I would hope the FCA does.

Customer Journey Maps are used by all big organisations that care about their customer interaction and touch points. I thought it would interesting to do one for the VON holder.

To other VON holders.. let me know if I am off base. This is based on my experience.

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You talked to him on the phone and he had the nerve to blame your dealer, give you no option or resolution for your issue and basically told you tough shit? What a dbag
Basically he eluded to looking for dealer that has allocation but I didn't do that because BF is a friend. Really puts the customer between a rock and a hard place. So I own that part of it I guess...
It is what it is now... I am done complaining. The only reason I complained was in hopes it would make a difference but I think all it did was persuade FCA to just not communicate at all with us.

This map is a gesture to FCA so that they can have a better understanding of what we have been going through. Its easy to lose sight of things in a forum.. this provides a nice view. Even though I injected my personal humor into it.. I really hope someone there at least looks at it.
You'll be done complaining when I say your done complaining! Get back to complaining! :D:p
FCA treats us like crap!!!
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