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Discussion Starter · #1 ·
Hey guys, I bought a trackhawk from a local dealer with 15,000kms on it that they had installed some mods on. Upgraded pulley, cold air and a diablo computer with tune. At time of purchase the sales manager transferred full powertrain warranty until 2023.
Long story short I was doing some pulls from 80km/hr to 200 and then decelerating manually, I stopped at a stop sign and smoke started pouring out heavily filling my cab. I parked it and had it towed to the dealer to looking into and they found one cylinder with no compression and a melted plug.
Of course they are now trying to get out of warranty due to the upgrades, that the dealer installed, and they never once said my warranty was void. I know I should of known better, but what are my options? They haven't dug into it much and are blaming it on bad fuel and claim I need a new engine at $22,000..... Is the engine blown? I heard you cant get a short block for the 6.2.

Thanks for any help in advance!
 

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So the dealer did these mods and now acts like the mods are the problem? Something doesn't sound right here. This dealer you towed it to is the same one you bought it from?


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Charger SRT Hellcat
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When did you buy it? The computer should show when it was changed also.
 

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OP, a little due diligence would have saved you a LOT of money. The factory requires data from the vehicle to be sent in for large repairs or sends a tech to check. No way was the dealer ever going to get that claim through.
 

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OP, a little due diligence would have saved you a LOT of money. The factory requires data from the vehicle to be sent in for large repairs or sends a tech to check. No way was the dealer ever going to get that claim through.
In those cases the claim never goes to the factory. The dealer "assumes" the factory warranty. The thinking is it won't 1) Ever have to deal with a claim; 2) Can find a (any) reason to deny the claim.

I think the OP is facing #2...
 

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Hey guys, I bought a trackhawk from a local dealer with 15,000kms on it that they had installed some mods on. Upgraded pulley, cold air and a diablo computer with tune. At time of purchase the sales manager transferred full powertrain warranty until 2023.
Long story short I was doing some pulls from 80km/hr to 200 and then decelerating manually, I stopped at a stop sign and smoke started pouring out heavily filling my cab. I parked it and had it towed to the dealer to looking into and they found one cylinder with no compression and a melted plug.
Of course they are now trying to get out of warranty due to the upgrades, that the dealer installed, and they never once said my warranty was void. I know I should of known better, but what are my options? They haven't dug into it much and are blaming it on bad fuel and claim I need a new engine at $22,000..... Is the engine blown? I heard you cant get a short block for the 6.2.

Thanks for any help in advance!
There is blown and then there is blown. The engine is definitely sick and in need of attention. Whether the engine can be resurrected by simply replacing some internal hardware (piston/rings, etc) or needs more indepth work or even replacement can only be determined by some level of engine tear down.

Based on what you wrote what with the dealer installed mods and then transferring or at least letting you believe it transferred a full power train warranty to the vehicle, and is now trying to deny the claim on bad gasoline, that reads like consumer fraud.

'course, has the gasoline been "tested" for badness? Often if one gets bad gasoline he's not alone and it is a number of other vehicle owners that also experience various levels of engine troubles that make it clear bad gasoline was involved. In these cases the gas station is responsible.

You can speak with someone at the consumer fraud agency in your area. Generally the outcome is you'll be advised to return to the dealer to try to work out a satisfactory solution. Failing this then you can file a fraud claim.

When you return to the dealer you mention in a calm non threatening manner you have spoken to the fraud agency and are back to try to obtain a satisfactory solution. In this case you want the dealer to honor the warranty you were led to believe was in place after the dealer installed the mods and when you agreed to buy the car and you want the dealer to repair the engine or replace it.
 

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It all depends on what your paperwork says, if you got the mods in writing and it shows that you’re covered. FCA corporate , The EPA, etc. would love to see paperwork that dealers are intentionally voiding warranties , Messing with emissions and then denying warranty claims. If you have proof of that. You win
 

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Discussion Starter · #10 ·
So the dealer did these mods and now acts like the mods are the problem? Something doesn't sound right here. This dealer you towed it to is the same one you bought it from?


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Yes same dealer, they did the install of all the mods for the previous owner. He then traded it in, and they sold to me and transferred full warranty. They didn't disclose and voiding of the warranty from the aftermarket parts, but they are saying now that they cant go through warranty since the aftermarket computer will void entire warranty for the vehicle. I was told I should of signed a waiver of liability waiving warranty but I wasn't shown any such thing.
 

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Discussion Starter · #11 ·
It all depends on what your paperwork says, if you got the mods in writing and it shows that you’re covered. FCA corporate , The EPA, etc. would love to see paperwork that dealers are intentionally voiding warranties , Messing with emissions and then denying warranty claims. If you have proof of that. You win
I have the bill of sale with no mention of the mods they installed and full warranty in my name that was transferred. So they knowingly sold me the vehicle with the mods but didn't disclose any of this in writing.
 

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Challenger SRT Hellcat
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You purchased the car understanding that there was a warranty.

Now you are being told there is no warranty because of modifications.

Do you have any paperwork saying the car was modified prior to your purchase?

It will be on you to prove that you did not modify the car hence voiding the warranty.
 

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I have the bill of sale with no mention of the mods they installed and full warranty in my name that was transferred. So they knowingly sold me the vehicle with the mods but didn't disclose any of this in writing.
So you have nothing that shows the modifications that were done to the car? No receipts no tuning information. Just word of mouth ? If that’s the case then you get what you get. You have to have some common sense when you’re spending this kind of money. this will be entirely on you. Get out your check book.
 

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Hey guys, I bought a trackhawk from a local dealer with 15,000kms on it that they had installed some mods on. Upgraded pulley, cold air and a diablo computer with tune. At time of purchase the sales manager transferred full powertrain warranty until 2023.
Long story short I was doing some pulls from 80km/hr to 200 and then decelerating manually, I stopped at a stop sign and smoke started pouring out heavily filling my cab. I parked it and had it towed to the dealer to looking into and they found one cylinder with no compression and a melted plug.
Of course they are now trying to get out of warranty due to the upgrades, that the dealer installed, and they never once said my warranty was void. I know I should of known better, but what are my options? They haven't dug into it much and are blaming it on bad fuel and claim I need a new engine at $22,000..... Is the engine blown? I heard you cant get a short block for the 6.2.

Thanks for any help in advance!
Everyone knows any mods to the cars void warranties and if you drank that koolaid then the blame is also on you. Also, was this a black one sold in Edmonton that was tuned by CCMR and a private "exotic" car dealer?

R.K.
 

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Lawyer up.

Three sides to every story, and you're going to need a judge to decide the truth and where the responsibility lies.

My money is on you now own a 5000lb piece of driveway art, unless you have $22K laying around.
 

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Bill of sale, transferred warranty... that's all
What exactly does the transferred warranty document say?

Can't say I've ever seen one. Unless the previous owner got the warranty voided by mods or maintenance, you can assume a car has the remaining warranty.

And who brought up the warranty question, him or you?

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Must be different in Canada than here in the USA. Warranties don’t transfer here if it’s the factory warranty. Warranty follows the vehicle unless it goes across border. When they register you to the vehicle it’s so FCA can get in touch about a recall Vs making sure you own it during a warranty visit. So what I’m trying to say is, when you tune a vehicle under warranty and trade it, this same thing happens all the time. As far as everyone is concerned it’s under warranty, till it breaks. Once logs are pulled and it’s looked at close, there is no more warranty following said vehicle on whatever systems were modified. Dealer could have tried to hose you knowing this, maybe they mislead a bit figuring there would be no claim, or the sales guy simply had no clue how extensive the mods were.

There is enough paperwork you sign during a used car purchase that says “to the best of our knowledge” for a reason sadly. Whoever did the paperwork can attest to not knowing the back story. At the end of the day the warranty is with FCA and never the dealer unless it’s basically a worthless warranty anyways. Best of luck. Sorry to hear this happened to you
 
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