I'm always a fan of filing a BBB complaint and then emailing the board of directors, cc a congress member or attorney General. Definitely not the right group of people to fix the problem, but in my experience the email tends to find it's way to someone with just enough pull to get something done. Simply because whomever I did email doesn't want to be bothered.

 

Get. A. Lawyer. At some point, surely the failure to acquire a part for warranty work is tantamount to a refusal to repair said car?

 

Star engineers approved the new long block. But no one has the answer why its taking so long. Both my kids got sun stroke. Its so hot in California i have to walk them to school. Dodge dont care at all. Its sad after spending 100k we have to deal with this shit

 

@DodgeCares what say you?

 

Nothing of substance....ever

 

If you bought the car new, check with your state and look into making a Lemon Law claim.

In Florida, there are clauses for repeat failures, and a specific clause that gives them either 30 days to fix a major issue, or at least have a solid plan of action (aka, part swap approved, part on national backorder, ETA is X). The way you put a dealership/manufacturer's feet to the fire is to file a claim with your state's Lemon Law board. They then do an investigation and send the dealership an official letter basically telling them that the car is in breach of Lemon Law codes and they have 14 days to respond or they'll enact the Lemon Law and force a buy back. In a nutshell, that's the process here.

 

This is why preserving the factory warranty was no consideration to modifying or not for me. Dealing with FCA is nothing but a hassle, I’ve yet to find a dealership service dept who cares about the vehicles as we do. And not to paint with a broad brush, but warranty work is not desirable to techs as pay out is far less.

I’m sorry for what you’re going through, this sounds like a terrible experience. At this point, if they have any crate options available, can you pay the difference and recoup some of your loss by selling your original parts off? A lot more work, but just considering that vs waiting indefinitely, spring 2025 is 6 months away so that’s quite a pessimistic estimate they’re providing.

 

My wife having some health issues and i have kids i dont think so i can afford 20k for the new motor and labour. Its my wife's dream car she bought it with so much love. Its such a stress dealing with this everyday. I never expected this from dodge . I used to think im buying their high end performance car they might give these higher priority.

 

You qualify for lemon law in Cali. Exercise your right under the law.

 

Sorry to hear. Hope this works out for you.

 

Stay healthy and don't let a car get you bummed out. Let the legal team battle for you.

 

Sometimes i just get way too much stressed out and feel helpless. We bought this car because its my wife's dream car and kids love it. We seriously didn't know that their customer service is so bad and dodge dont give a shit about their customers. I used to have an Audi Rs7 and Audi's customer service was awesome. My transmission blew up and audi gave me brand new q8 for 2 months. Once the car was fixed they dropped it off at my home. I was expecting same from dodge because Redeye is their one of the best high performance vehicles.

 

Any updates with this?

 

Have a feeling no good news.. I talked to DC about a crate the other week and he said crates and long blocks supply chain still being worked on with expectations on availability later this year..

 

Even i contacted someone inside....they clearly told me end of march 2025. There so many cars at dealerships waiting for the engines and transmissions.

 

have you asked the dealership if they’d be willing to buy the vehicle back?

 

Dealership wont buy it back. Its done by FCA buy back department. My wife and kids really love this car...brand new cars are for $150,000
i was talking one of our member his car is at the dealership since February. And Warrenty department refused his warranty claim because he couldn't provide service records. He's ready to pay out of pocket for the long block but redeye engine aren't available without any ETA. You can't even place an order its completely blocked.

 

If they can't even supply crate engines dodge is going to send a bunch of people back over to the GM side.

Like how the **** can you not have crate engines available?

 

Again, as I mentioned on page 1. File a Lemon Law claim in accordance with how it works in your state. You will be AMAZED with how quick someone approves a Direct Connection crate engine to get shifted over to be installed in your car. Those DC Redeye crate engines are in stock.

To close that case out, the dealer has to either fix it in accordance with the timeline the Lemon Law board lays out, or they have to by law, buy it back. This is the Florida way. Most states operate very similarly. All you have to do is successfully file a Lemon Law complaint and 90% of the time, the dealer/manufacturer will expedite their warranty process to avoid a buyback. You don't need a lawyer for that. You only need a lawyer if they start contesting it. I assume in cases like this where the repair has already been authorized, that the Lemon Law board would strictly enforce the timely repair clause... so there's not much for the manufacturer to contest. Either give you an engine or take the car back.

 

Finally, after 6,7 months of the long wait, I'm getting my car back in a few days... FCA case manager forced the warranty department to approve the complete engine.... The warranty department wanted me to wait till April 2025... Initially, they told me there was no way they could approve the complete engine.....I would never rebuy a dodge in my life...

 

Is Dodge doing anything to help? Loaner car, $$$, anything? Where is your car for this almost 1 year wait for warranty repairs?

@DodgeCares

Finally, I'm getting my car back this Friday. Thanks to the FCA case manager... she forced the warranty department to approve the complete engine. I couldn't believe when I received a text message from a service advisor that my complete engine was here lol.
My car was at the dealership parked outside in the parking lot ..
My wife and kids will be so happy. Thank you so much for asking🙏. my case manager went out of her way to help me. Warranty department didn't give a shit.

Is Dodge doing anything to help? Loaner car, $$$, anything? Where is your car for this almost 1 year wait for warranty repairs?

@DodgeCares

 

Yes, recently i got a rental and it was costing them $800 a week. i think that's why they approved the complete engine in a few days. before didn't want to do it.

 

Dodge is no different than most other manufacturers when it comes to big ticket repairs. Even Dodge usually does well when the cost of replacement items is under $5,000 or so. When you start getting into the tens of thousands, it requires many hoops on both the dealer and manufacturer's side to get items approved. In this case, you have to learn how to play the game. I'm someone who has some recent history with this and my C8 (4 transmissions and an engine out service for a blown compression ring on cyl 7). You have to remain engaged and civil up until the point the timeline extends past 30 days.

Again, I'm in FL and the Lemon Law requirements differ per state. But, I know that they have 30 days here to offer an actionable plan to get your car fixed or firm scheduled inside of that time period. If they start blowing that timeline, then you file that with the Lemon Law board and like Moses parted the Red Sea, you get your car fixed within 1-2 weeks of that board letter being sent to the manufacturer.

That's why I mentioned the crate Redeye engines on the DC store. That's how I got my driveshaft fixed on this car. They quoted me 60-90 days to get a new DS, but I found available driveshafts on the DC store. I then went to the service manager and said, "Here's the deal. You told me 60-90 days, but Lemon Law says 30. They'd likely accept a 60-day plan with a firm timeline, that if you blow that 60 days, then it'll be a buyback on day 61. Or, you could upchannel this through your warranty contact and get me that driveshaft from Direct Connection and have me up and running in a week or so?"

They ended up ordering the DS on their own dealership's dime and billed Dodge for it in their own way so they didn't have to go through the hassle of the Lemon Law claim to start with. I had their loaner a sum total of 11 days... not 60

The issue here is that their parts availability for warranty work only looks in that specific inventory bucket, if you will. The Direct Connection store is their retail inventory. So, when a service advisor polls the part availability, they're only looking in that internal availability bucket, not the retail store (because they're not supposed to). However, when there are parts available there, they CAN be transferred back into manufacturer inventory. They have to file some kind of a request with Direct Connection to make it happen. They won't do this under normal business operations, but they will to avoid things like buybacks. Stuff like making you wait for a long block when they have full engines available is kind of stupid, I agree... but it's just how business is done these days. I learned this trick from their parts manager when going through Mopar parts bin hell with my stripe kit. He heard about my driveshaft and he's the one that told me to go back across the building to service and tell them about the DC store driveshafts and to just put in a transfer from retail to warranty service and voila... problem solved.

Dodge is no different than most other manufacturers when it comes to big ticket repairs. Even Dodge usually does well when the cost of replacement items is under $5,000 or so. When you start getting into the tens of thousands, it requires many hoops on both the dealer and manufacturer's side to get items approved. In this case, you have to learn how to play the game. I'm someone who has some recent history with this and my C8 (4 transmissions and an engine out service for a blown compression ring on cyl 7). You have to remain engaged and civil up until the point the timeline extends past 30 days.

Again, I'm in FL and the Lemon Law requirements differ per state. But, I know that they have 30 days here to offer an actionable plan to get your car fixed or firm scheduled inside of that time period. If they start blowing that timeline, then you file that with the Lemon Law board and like Moses parted the Red Sea, you get your car fixed within 1-2 weeks of that board letter being sent to the manufacturer.

That's why I mentioned the crate Redeye engines on the DC store. That's how I got my driveshaft fixed on this car. They quoted me 60-90 days to get a new DS, but I found available driveshafts on the DC store. I then went to the service manager and said, "Here's the deal. You told me 60-90 days, but Lemon Law says 30. They'd likely accept a 60-day plan with a firm timeline, that if you blow that 60 days, then it'll be a buyback on day 61. Or, you could upchannel this through your warranty contact and get me that driveshaft from Direct Connection and have me up and running in a week or so?"

They ended up ordering the DS on their own dealership's dime and billed Dodge for it in their own way so they didn't have to go through the hassle of the Lemon Law claim to start with. I had their loaner a sum total of 11 days... not 60

The issue here is that their parts availability for warranty work only looks in that specific inventory bucket, if you will. The Direct Connection store is their retail inventory. So, when a service advisor polls the part availability, they're only looking in that internal availability bucket, not the retail store (because they're not supposed to). However, when there are parts available there, they CAN be transferred back into manufacturer inventory. They have to file some kind of a request with Direct Connection to make it happen. They won't do this under normal business operations, but they will to avoid things like buybacks. Stuff like making you wait for a long block when they have full engines available is kind of stupid, I agree... but it's just how business is done these days. I learned this trick from their parts manager when going through Mopar parts bin hell with my stripe kit. He heard about my driveshaft and he's the one that told me to go back across the building to service and tell them about the DC store driveshafts and to just put in a transfer from retail to warranty service and voila... problem solved.

Thanks for all your advice and help...just brougt the car back home...

 

Did the car get fixed?

 

Yes, got the complete engine...but brand new tries got flat spots and few more cosmetic damages because of weather..there are so many other red-eyes at th dealership waiting for the engine since January..

 

Unreal what you went through but glad you got it fixed and back, CONGRATS 🍺

 

Are you getting long block as well?